Terms of Service

Last updated October 4, 2026

These terms are the agreement between you, the business using Onda, and Onda ("we"). By signing up or using the service, you agree to them.

What Onda does

Onda is a managed AI front desk. It answers calls that forward to your Onda line, takes the caller's name, need and details, and sends them to you by email. On the Front Desk Plus plan or with the email add-on, it also prepares replies to email inquiries and adds booking requests to your Google Calendar. Our team sets up, tunes and manages the service for you.

You stay in control. Onda takes requests and passes them to you. You confirm every booking, price and arrival time with your customer.

What callers are told

Every call opens with a greeting that says the caller is speaking with an AI assistant and that the call may be recorded. This notice is part of the service and cannot be removed.

By using Onda, you agree that calls to your Onda line are recorded and processed by AI. We provide the notice above on every call. You are responsible for any other notice or consent that the law requires for your business or your location.

Plans, setup and trial

• Front Desk is $199 a month with 300 call minutes. Front Desk Plus is $349 a month with 750 call minutes.
• Setup is a one-time fee of $99, charged when you confirm your setup with our team. It pays for building and testing your front desk and is not refundable.
• Your first 7 days are free, starting the day your calls begin forwarding. On day 8 your card is charged for the first month. After that, your plan renews each month until you cancel.
• Add-ons, if you choose them, are billed at the prices shown on our pricing page.

No overage fees

If a busy month runs past your plan's minutes, Onda keeps answering and you are not charged extra. If your usage is above your plan two months in a row, we will contact you about the plan that fits. Your price never changes without notice.

Cancelling

There is no annual contract. You can cancel at any time by emailing support@callonda.com. If you cancel before day 8 of your trial, you pay no monthly fee. If you cancel later, service continues to the end of the month you have paid for, and you are not charged again. We do not refund partial months.

Price changes

If we change the price of your plan, we will email you at least 30 days before the change takes effect. You can cancel before then.

Your data

The information your callers give, and the leads and records made from it, belong to you. We handle them only to run the service for you, as described in our Privacy Policy. If you leave, you can ask for a copy of your lead records before we delete them.

Your part

• Give us accurate information about your business, hours and services, and tell us when it changes.
• Turn on call forwarding with your phone carrier. Carrier charges are yours.
• Follow the laws that apply to your business, including any notices your own customers are owed.
• Do not use Onda for unlawful, deceptive or harassing purposes.

What Onda is not

Onda is not an emergency service and is not a substitute for 911. It is not designed for medical practices or for handling health records. It does not give legal, medical or financial advice.

Reliability

We work to answer every forwarded call, but phone networks, carriers and software can fail. We do not guarantee that every call will be answered or that every detail will be captured correctly.

Onda uses AI, and AI can mishear or misunderstand. Review each lead before you act on it. You are responsible for decisions you make based on it.

The service depends on phone carriers, call forwarding and other providers we do not control. We are not responsible for their outages or errors. Apart from what these terms promise, the service is provided as is.

Limit of liability

To the extent the law allows, Onda is not liable for lost profits, lost business or indirect damages. Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.

Pausing or ending service

We may pause or end your service if a payment fails and is not fixed after we notify you, or if the service is used in a way that breaks these terms or the law. Where we can, we will tell you first and give you a chance to fix it.

Claims about your business

If someone makes a claim against Onda because of how your business operates, what your business told us to say, or your misuse of the service, you agree to cover the reasonable costs of that claim.

Changes and contact

We may update these terms and will email you about changes that matter. These terms are governed by the laws of California. Questions go to support@callonda.com.